Returns.

Last updated 30 October 2026. Draft note: Draft, not legal advice. Awaiting legal review before go-live.

14 days to change your mind

You can withdraw from your purchase within 14 days without giving a reason. The 14 days start on the day you, or someone you name (not the carrier), receive the goods. If one order arrives in several parcels, they start when the last one arrives.

Our pieces are standard Dropula designs, printed on demand after you buy. They are not made to your specifications or personalised for you, so you keep the full 14-day right. Draft note: [LUIS/LAWYER TO CONFIRM: the exception for goods made to the consumer's specifications or clearly personalised (Art. 16(c) Directive 2011/83/EU, VÕS § 53) is not used for standard designs. Printing on demand alone does not make goods personalised. If we ever sell custom or personalised pieces, those can be excluded, and the product page must say so before purchase.]

How to withdraw

Tell us before the 14 days are up with a clear statement that you are withdrawing: email hello@dropula.com (quickest; add your order number if you have it) or write to us at Draft note: [PLACEHOLDER: registered address, Tallinn, Estonia]. You can use the model form below, but you don't have to. It's enough to send your message before the deadline.

Then send the goods back to Draft note: [PLACEHOLDER: returns address] without undue delay, at the latest within 14 days of telling us. Please don't send them to any other address.

Return shipping

You pay the direct cost of sending the goods back. Draft note: [LUIS TO CONFIRM: customer pays return shipping (allowed when stated before purchase), or we pay / send a prepaid label.] If the goods arrived faulty or wrong, we pay (see below).

Your refund

• We refund everything you paid, including the standard shipping to you, within 14 days of receiving your withdrawal.
• We may hold the refund until we have the goods back or you have shown proof that you sent them, whichever comes first.
• The refund goes to the payment method you used, at no cost to you, unless you expressly agree to something else.
• Try pieces on as you would in a shop. If they come back worn, washed or damaged by more handling than that, we may deduct the loss in value.

Faulty, damaged or lost

If your piece arrives damaged, has a print or making defect, is the wrong item or size, or never arrives, email hello@dropula.com with your order number and photos of the problem (for a damaged parcel, of the packaging too). We cover all costs of putting it right, including any return shipping.

Under the legal guarantee we are liable for any lack of conformity that shows up within 2 years of delivery. You can choose a repair or a replacement. If neither is possible, we don't provide it within a reasonable time or the defect is serious, you can ask for a price reduction or end the contract and get your money back. Draft note: [LAWYER TO CONFIRM: whether to state a notice period (VÕS allows asking consumers to report within 2 months of discovering a defect) and the presumption period for defects under VÕS §§ 218–220.]

The risk of loss or damage in transit stays with us until you receive the parcel. If it is lost or arrives damaged, we send a replacement or refund you in full, as you prefer, while stock lasts; when a drop has sold out, we refund.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Email it to hello@dropula.com.

Everything else about buying from us is in the Terms of Sale.